Frequently Asked Questions

Telehealth refers to the use of technology to deliver healthcare services remotely. Jiffy Health is asynchronous telehealth: you and your licensed prescriber communicate through secure messaging on the PushHealth platform, at whatever time works for each of you — no scheduled appointment, no video call, no waiting room. You describe your situation, your provider reviews it and replies, and you continue the conversation until you have a plan.

Getting started is simple. Use any Get Started link on this website to create your free account on our patient portal (PushHealth), complete a brief health intake form, and a licensed prescriber will review your information. You'll communicate with your provider through our secure platform to discuss your health goals and treatment options.

Yes. Jiffy Health is operated by Jiffy Health LLC and care is provided by Kathleen Menold, MSN, APRN, FNP-C, a board-certified Family Nurse Practitioner licensed in 15 states. Consultations, prescriptions, and follow-ups happen through PushHealth, a HIPAA-compliant telehealth platform used by licensed clinicians across the United States.

PushHealth is the secure, HIPAA-compliant telehealth platform Jiffy Health uses for patient registration, messaging, and prescriptions. You create your free account there, complete your health intake, message your provider for free, and pay only when a prescription is written. It works in any web browser and has apps for Android and iPhone. Important: many other providers use PushHealth for their own practices too. To be connected with Jiffy Health, sign up only through the links on this website — if you go to PushHealth directly and register there, you may be assigned to a different provider at random.

All you need is a smartphone, tablet, or computer with internet access. You can connect through the website or the PushHealth app, available for Android and Apple smartphones — no special equipment is required.

You don't need to schedule a traditional appointment. Simply create an account on our patient portal, complete your intake form, and a provider will be in touch. Our messaging-based approach means you can communicate with your provider at your convenience.

There's no appointment to wait for. Once your intake is submitted, your provider reviews it and messages you back through PushHealth — you'll get an email or app notification when they respond. Response times vary with volume, but because everything is asynchronous you don't need to sit by the phone; reply whenever it's convenient for you.

No. Creating your PushHealth account, completing the intake form, and messaging your provider are all free. There is no visit fee — Jiffy Health is asynchronous telemedicine, so you are not paying for appointment time. The only charge is when your provider writes a prescription, and that fee is shown before you commit.

Our providers are board-certified and licensed in Family Health and can prescribe across the entire age spectrum. That said, some childhood conditions are best seen by a provider in person. Signing up is always free — register and message your provider about your child, and we will let you know free of charge whether telehealth is the right fit.

We offer provider-supervised programs using semaglutide (a GLP-1 receptor agonist), tirzepatide (a dual GLP-1/GIP receptor agonist), and the lipotropic injections Lipo-B and Lipo-C. Your provider recommends an option based on your health history, goals, and any medications you already take.

That is a clinical decision your provider makes after reviewing your intake. In general, GLP-1 medications for weight management are considered for adults with a BMI of 30 or higher, or 27 or higher with a weight-related condition such as high blood pressure, type 2 diabetes, or high cholesterol. Certain conditions — including a personal or family history of medullary thyroid cancer or MEN 2, pancreatitis, or pregnancy — mean these medications are not appropriate. Your provider will tell you if another option is a better fit.

Everyone responds differently. GLP-1 medications are started at a low dose, and your provider conducts a dosage review every month based on how your body is responding to the current dose — adjusting up, holding, or adjusting down as appropriate. Meaningful weight loss usually builds over months rather than days. Your provider will set expectations for your specific plan at the start and revisit them at each monthly review.

The most common side effects are gastrointestinal — nausea, constipation, diarrhea, and reduced appetite — and they are usually mild and improve as your body adjusts. Less common but serious risks exist, which is why these medications require a prescription and provider oversight. Your provider reviews your history for anything that would make them unsafe for you and tells you what to watch for.

Semaglutide and tirzepatide are given as a once-weekly subcutaneous (under-the-skin) injection with a very small needle, and most patients self-administer at home after instruction. Lipo-B and Lipo-C are also injections. Your provider and pharmacy provide instructions, and you can message your provider anytime with questions.

Both are lipotropic injections that combine methionine, inositol, and choline (MIC) with B vitamins to support fat metabolism and energy. Lipo-C adds L-carnitine, which helps the body transport fatty acids for use as energy. They can be used on their own or alongside a GLP-1 program; your provider will recommend which, if either, fits your plan.

Sometimes. Depending on your health history and the medication being considered, your provider may ask for recent lab results or order labs before or during treatment. If labs are needed, your provider will explain what and why, and how to get them done locally.

Yes — medication works best as part of a plan. GLP-1 medications reduce appetite, which makes healthier eating easier, but the results and long-term success come from combining medication with reasonable diet and activity changes. Your provider offers guidance and adjusts your plan at each follow-up.

Yes. After your consultation, if your provider determines a prescription is appropriate, it can be sent directly to your preferred pharmacy for pickup or delivered to your home.

As a Family Health practice we treat a broad range of everyday conditions through secure messaging: weight loss and anti-aging; colds, cough, bronchitis, fever, allergies and COVID-19 treatment; sinus, ear, tooth, eye and skin infections; cold sores and STD treatment; nausea, vomiting and diarrhea; rashes and other skin conditions, scabies, lice and nail fungus; diabetes, high blood pressure and cholesterol management; arthritis, sleep difficulties and smoking cessation; erectile dysfunction and sexual health; lab testing where available and discussing results; general medical questions; and medication adjustments and refills. We do not prescribe controlled substances, and telehealth is not suitable for medical emergencies — if you're experiencing an emergency, please call 911 immediately.

Yes. You can designate your preferred pharmacy when setting up your account. Your provider will send prescriptions to the pharmacy of your choice, or you can opt for mail-order delivery where available.

No. Jiffy Health does not prescribe controlled substances (such as opioids, benzodiazepines, stimulants, or testosterone) through telehealth. If you need one of these medications, an in-person provider is the right path.

Possibly. Your provider can evaluate any request, but a refill is never automatic — it depends on the medication, your history, and whether ongoing telehealth management is appropriate. Include the medication, dose, and prescribing doctor in your intake so your provider has the full picture.

Ongoing care happens through the same PushHealth messaging. When you are due for a follow-up or a refill, message your provider with an update; they review your progress, adjust if needed, and send the next prescription to your pharmacy. You are never locked into a contract or subscription — every prescription is a fresh decision, and you can pause or stop whenever you choose.

We are currently licensed to practice in 15 states: Arizona, Colorado, Connecticut, Delaware, Florida, Iowa, Kansas, Maryland, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Texas, and Washington. We're actively working to expand to additional states.

Generally, yes — telehealth is considered to take place wherever you are physically located at the time of the visit, so your provider needs to be licensed in that state. If you are traveling or temporarily out of state, contact your provider first; rules vary on a state-by-state basis, and your provider will tell you what is possible in your situation.

We can't see patients located outside the states where our providers hold licenses, but we are actively expanding. Registration is free — sign up and message your provider with your state, and we'll let you know when we're available there.

Currently, our services operate on a direct-pay model. We do not bill insurance directly. However, we strive to keep our services affordable and transparent. You may be able to submit receipts to your insurance for potential reimbursement. Check with your insurance provider to see if you can use your FSA or HSA account for payment.

Messaging your provider is free. Payment is collected through our secure patient portal only when your provider writes a prescription. We accept major credit and debit cards. Our pricing is transparent with no hidden fees. Check with your insurance provider to see if you can use your FSA or HSA account for payment.

No. The prescription fee covers your provider’s review and the prescription itself. Medications are purchased separately from the pharmacy that fills your prescription, at that pharmacy’s price. Your provider can point you toward cost-effective options.

No. Jiffy Health has no contracts, no 6- or 12-month commitments, and no subscriptions. Many online weight loss programs lock you into long plans with costs that rise over time — we don’t. You pay per prescription, you see the cost before you commit, and you are free to pause or stop at any time. Your freedom and your budget stay in your hands.

Absolutely. Our platform uses HIPAA-compliant technology with encryption and security measures to protect your personal health information. All communication between you and your provider is conducted through our secure platform.

No. jiffy-health.com is an informational site with no cookies, no analytics, no advertising pixels, and no forms. We do not collect any personal or health information here. Everything you share as a patient stays inside the HIPAA-compliant PushHealth platform.

Our telehealth services are not designed for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency department immediately.

Anything that needs a hands-on exam, imaging, or urgent treatment — chest pain, severe abdominal pain, injuries, high fevers in young children, or symptoms that are rapidly getting worse — belongs with an in-person or emergency provider. If your provider believes an in-person visit is the safer choice, they will tell you, at no charge.